Frequently Asked Questions
Everything you need to know about your premium wine experience.
How do you ensure the quality of the wine during shipping?
We use specialized, temperature-controlled packaging and shock-resistant materials to ensure every bottle arrives in pristine condition, regardless of the distance.
Do I need to be present to sign for my delivery?
Yes. By law, an adult aged 21 or older must be present to provide a valid ID and sign for any alcohol shipment. We cannot leave packages on porches or with minors.
What is your return policy for corked or spoiled wine?
If you believe a bottle is corked or flawed, please contact us within 30 days of purchase. We offer a full refund or replacement for any verified quality issues.
Which states do you currently ship to?
Due to state regulations, we currently ship to 45 states. Please enter your zip code at checkout to confirm if delivery is available in your specific location.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our cellar, you will receive an email with a tracking number so you can monitor its progress and estimated delivery time.
Do you offer bulk discounts for events or corporate gifting?
Yes, we offer competitive tiered pricing for orders of 12 bottles or more. Please reach out to our concierge team for a personalized quote for your event.